This dealership is the worst location I have been to my entire life. I advise to go to another location if you would like to drive Mercedes Benz vehicles. I would expect the vehicle to be thoroughly inspected before being put up for sale and especially the brakes as this is a big safety issue as well. Brakes’ issue, potential fix: Changing the front and back rotors and pads, estimated at over $2k which was insane as I had just picked up this certified vehicle a few months ago and drove a little over 4K miles.
JOHN DEERE SERVICE ADVISOR 5 SUCKS DRIVER
Power switch for windows was replaced on the driver side 3.
JOHN DEERE SERVICE ADVISOR 5 SUCKS UPDATE
Auto shifting was due to a software issue he explained, and that the technician completed an update to resolve the issue. Dropped off the vehicle for inspection on a Monday, got a call from the service advisor the next day explaining the issues: 1. I purchased my vehicle from the greenway location and had nothing but a good experience until recently when I took my certified vehicle back in for some Inspection due to failing brakes, car shaking and noise when braking, windows switch issue and potentially a transmission issue (the vehicle was auto shifting even on neutral). No resolution at all!! The customer service is terrible. Edit: they commented a generic reply and I have heard absolutely nothing. I wish I could have some resolution to our issues but no one will take my calls. You don’t feel luxury when you purchase a vehicle here and that should be the first feeling you get. He even texted that he couldn’t answer the phone, requested a text to which we replied to and STILL did not answer. I had to show up at the dealership to get another temporary tag because we still don’t have plates! It’s been 90 days of missed calls and ignored texts. We’ve emailed, called the dealership, texted, and called his cell phone number the dealership gave us. We were then told that he would contact the previous dealership and communicate his findings. We purchased a car that we were told had two keys, finishing the paperwork we were given one key. Our salesman Santiago promised he would call us with updates. It has been a nightmare of communication since the purchase. What we received was C at best on the day of purchase. When you purchase a luxury car you expect A+ service throughout your entire process. Also this location never has loaner cars available for these types of last minute issues. I'm here to provide care to a loved one and I miss appointments cant take them to therapy etc. It is an inconvenience when I return to town for my vehicle and it won't unlock nor start. I hope when I come back to town next, the vehicle is operational. It seemed the battery issues only started once I brought in the car for routine maintenance. I've had the battery I'm the car replaced 2x less than 1 month apart. Opportunities for Improvement: I would like to have the battery problem with my vehicle resolved. I really appreciate her as well and the gentlemen who provide the shuttle service. Jacqueline as a service representative has been great. I hope MB Greenway values Ms.B and that the value is reflected in ways that are significant and meaningful to her. At this last visit I stopped to ask her name, to which she replied Ms. Even when the guest was less than pleasant Ms.B maintained professionalism. As I waited on my vehicle I observed how she engaged with the guests. Every encounter she was always attentive, had a smile and maintained command of her podium. The positives at Greenway: Each time I've been to MB Greenway to retrieve my vehicle (and this has been pretty frequent over the last 5 months) I have been greeted by the most personable "valet".
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